Terms & Conditions

Last updated: February 2026

These Terms & Conditions apply to all purchases made through the website of Velumi Studio. By accessing our website and placing an order, you agree to the terms outlined below.

For questions, please contact us at:
📧 info@velumistudio.com

1. Applicability

By placing an order with Velumi Studio, you agree to be bound by these Terms & Conditions. These terms apply to all visitors, customers, and users of the website.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

However:

  • Minor variations in color may occur due to screen settings.

  • Typographical errors or inaccuracies may occasionally appear.

  • Velumi Studio reserves the right to correct errors at any time without prior notice.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your location. Customers are responsible for ensuring that their selected payment method is valid and supported in their region.

Velumi Studio reserves the right to refuse or cancel any order if fraudulent or suspicious activity is suspected.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

Orders are fulfilled through our international logistics partners and may be shipped directly from our global fulfillment centers.

Delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or peak periods.

Velumi Studio is not responsible for delays once the shipment has been handed over to the carrier.

5. Returns & Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, refunds, and cancellations.

Orders cannot be canceled once they have entered processing.

6. Liability

Velumi Studio is not liable for:

  • Packages marked as delivered by the carrier.

  • Loss or damage occurring after confirmed delivery.

  • Incorrect shipping information provided by the customer.

Customers are responsible for verifying their shipping details before completing checkout.

Address changes must be requested within 24 hours of placing the order.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Branding

  • Product descriptions

is the property of Velumi Studio and may not be copied, reproduced, or distributed without written permission.

8. Complaints & Dispute Resolution

If you have a complaint, please contact us at:

📧 info@velumistudio.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable Canadian laws.

Any disputes arising in connection with these terms shall be handled under the jurisdiction of the appropriate Canadian legal authorities.