Shipping & Delivery Policy
Last updated: February 2026
At Velumi Studio, we aim to deliver your order as quickly and efficiently as possible. Below you will find detailed information about our shipping and delivery process.
For shipping-related questions, please contact us at:
📧 info@velumistudio.com
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly extended during peak seasons or promotional periods.
Estimated Delivery Time
The average estimated shipping time is 3–7 business days, depending on your location.
Delivery times are estimates and may vary due to:
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Customs inspections
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Weather conditions
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Carrier delays
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High-demand periods
Velumi Studio is not responsible for delays once the package has been handed over to the shipping carrier.
Shipping Origin
Orders are fulfilled through our international logistics partners and may be shipped directly from one of our global fulfillment centers.
Depending on your location, customs duties or import taxes may apply. Any such charges are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Destination
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Order weight
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Selected shipping method
Any applicable shipping fees will be clearly displayed before payment is completed.
Delivery Responsibility
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If tracking information confirms that a package has been delivered, responsibility transfers to the customer.
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Customers are responsible for providing accurate shipping information at checkout.
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Address corrections must be requested within 24 hours of placing the order.
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Velumi Studio is not responsible for delivery issues resulting from incorrect or incomplete address details.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at: