Return Policy
Last updated: February 2026
At Velumi Studio, customer satisfaction is important to us. However, if you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Please read this policy carefully before initiating a return.
For any return inquiries, contact us at:
📧 info@velumistudio.com
Return Eligibility
To qualify for a return, the following conditions must be met:
-
Items may only be returned after they have been physically received.
-
Return shipping costs are the full responsibility of the customer, including any international shipping fees, customs duties, or taxes.
-
Items must be unused, unworn, unwashed, and undamaged, in their original condition.
-
All original tags and labels must remain attached.
-
Trying on items is permitted; wearing them beyond fitting is not allowed.
-
Orders placed in multiple sizes with the intention of returning part of the order are not permitted.
Velumi Studio reserves the right to refuse returns that do not meet these conditions.
Return Process
-
You must request a return by emailing info@velumistudio.com within 14 days of receiving your order.
-
Once approved, we will provide the return instructions and return address of our fulfillment partner.
-
The item must be shipped back at your own expense.
-
We strongly recommend using a shipping method that includes tracking and insurance, as Velumi Studio is not responsible for lost return shipments.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item has been received and inspected:
-
If approved, your refund will be processed within 14 business days.
-
Refunds will be issued to the original payment method.
-
Original shipping fees are non-refundable.
Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return (such as intimate wear, final sale items, or promotional products), unless defective.
Order & Shipping Responsibility
-
Velumi Studio is not responsible for packages marked as delivered by the carrier to the address provided at checkout.
-
Customers are responsible for providing the correct shipping address.
-
Address corrections must be requested within 24 hours of placing the order.
-
If an incorrect address is provided, we cannot guarantee changes once the order has entered processing.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
Include clear photos and your order number so we can resolve the issue promptly.
Contact Us
If you have any questions regarding returns, please contact:
Velumi Studio
📧 info@velumistudio.com